Responsibilities:

  • Pro-active investigation and resolving customers’ problems and complaints: provision of further support to solve site problems related to application or product quality in case customers cannot handle on site; reporting to HQ’s technical support team on customers’ problems and complaints;

  • Introduction of commercial and new products (TPEs) by visiting customers and participating in technical seminars;

  • Collaboration within cross-functional/multidisciplinary teams, such as R&D, Sales & Marketing, Manufacturing, etc. to ensure activities toward existing/new products and to provide technical support;

  • Development of effective customer relationships to identify unmet needs and create projects to fulfil them;

  • Gathering data, generating reports and making analysis of customer satisfaction;

  • Localization of known commercial products/formulas available in the EU, as required by the business, find the right applications for different grades;

  • Conducting product improvements to suit the local market/standards/available raw materials;

  • Ensuring effective communication with other teams to make sure new product can be developed, manufactured and applied in the right way;

  • Provision of new product tests in customers and site application;

  • Ensuring test reports, technical data sheets;

  • Documentation of product formulation, ensuring confidentiality;

  • Evaluation of competitor's products, point out the strength and weaknesses for own vs competitor's products, reporting on the ways of our product improvement.

Requirements:

  • Degree in Chemical Engineering/Chemical Technology or related fields;

  • 5+ years of successful experience in SBS Composite and adhesives products manufacturing/technical support the roofing/ pavement and compounds/adhesives industries;

  • Self-motivated individual with strong communication skills and multitasking abilities;

  • Strong knowledge of research and chemical processing, familiar with SBS properties, certifications, various final applications and synthetic rubbers processing methods;

  • Ability to prioritize and manage multiple simultaneous issues from different customers;

  • Excellent problem solving and report writing skills;

  • Ability to work in a fast-paced environment;

  • Willingness to expand knowledge base;

  • Readiness for cooperation and teamwork;

  • Willingness for business trips;

  • Fluent English, knowledge of other European languages will be an advantage.

We are offering to our future colleague:

  • Yearly salary: from 90 000 EUR gross (negotiable depending on qualifications and relevant work experience), performance related annual bonus;

  • Central office location in Vienna;

  • Versatile tasks and work in a multinational, young and dedicated team.

WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Job application